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• For the Public
  • Role of the Information Commissioner
  • Steps for access applicants
  • Requirements for a valid access application
  • Is FOI my best option?
  • What documents can I ask for?
  • Can I get everything I want under FOI?
  • What is personal information?
  • Amendment of personal information
  • Who do I contact to ask for documents?
    • Accessing police & medical records
    • Local govt, public sector employment & prisoner records
  • How much does it cost?
  • Can others access information about me or my business?
  • Applying for documents during the COVID-19 pandemic
  • The public interest
  • Children and people with intellectual difficulties
  • How long should it take to deal with an access application?
  • What if the agency says it doesn’t have the documents?
  • Can the agency refuse to deal with my access application?
  • What if the agency delays making a decision?
  • Review of agency decisions
  • What happens in an external review?
  • Application form for external review
• For Agencies
  • Flowchart - Dealing with an access application
  • Thinking outside the FOI box
  • Key FOI principles for agencies
  • Key questions for decision-makers to consider
  • What is personal information?
  • Amendment of personal information
  • How long should it take to deal with an access application
  • The exemptions
  • Releasing documents that may be technically exempt
  • What if the documents cannot be found?
  • Large, complex or time-consuming applications
  • Calculating charges
  • Consulting third parties
  • What if there are many third parties to consult?
  • Writing a Notice of Decision
  • Repeated requests and unreasonable conduct
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