For Agencies

Information for agencies about dealing with access and amendment applications, conducting internal reviews and responsibilities when complaints are before the Information Commissioner. 

• Flowchart - Dealing with an FOI application
• Thinking outside the FOI box
• Key FOI principles for agencies
• Key questions for decision-makers to consider
• Releasing documents that may be technically exempt
• How long should it take to deal with an access application?
• What if the documents cannot be found?
• Large, complex or time-consuming applications
• Calculating charges
• Consulting third parties
• What if there are many third parties to consult?
• What is personal information?
• Writing a notice of decision
• What happens in an external review?
• Making submissions to the Information Commissioner
• Repeated requests and unreasonable conduct
• Information Statements and other required publications
• The exemptions
• Amendment of personal information
• Training for agencies